Mastering business innovation: co-creation takes off at Heathrow

Type: Breakout session , Room: Room 13a

Organizations need to continue to innovate in order to thrive, particularly in a disruptive market with new entrants and increased competition. Increasingly this requires the development and trialing of new ways of working rather than off the shelf solutions. Heathrow Airports Limited (HAL) is a successful business that understands how to co-create with partners in order to help innovate and grow.  In this session, HAL and Fujitsu tell the story of how organizations and technology partners can work together to test new thinking and address challenges that are indelibly linked to business strategy and commercial value.  This requires a commitment for a new style of customer/supplier relationship, a framework for co-creation and access to a blend of business and technology expertise.

Speaker:

Robin Gissing

Innovation Technologist
Heathrow Airport

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Robin Gissing is an Innovation Technologist at Heathrow Airport, working in the ‘Innovation & Automation Team’. This team looks at technologies that should be utilized at the airport going forward. Robin’s role sees him performing various trials around the airport of new & emergent technology. A recent trial saw a week-long implementation of a Navya Arma driverless bus around the Heathrow HQ car park, sharing the road with the car park traffic. He also engages with academic institutions to work on and solve business challenges at the airport. Robin has a background in academia and emerging technology having previously worked as a Technology Enhanced Learning Advisor for Sheffield Hallam University. Robin co-runs ‘Airport Innovation Network’, a group of innovation experts in the airports sector.

Joachim Box

Global Head of Co-creating Program
Fujitsu

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Joachim Box heads up Fujitsu’s customer-centric co-creation approach across the world, helping customer organizations navigate their transformation challenges using a human-centred approach. Joachim has a career background in leading enterprise wide transformation programs through innovation, placing people at the center of the approach. Initially leading major change programs across acute and ambulatory care settings in healthcare organizations, Joachim’s subsequent experience in the Technology sector has focused on working with public sector organizations and large corporate international companies from a range of industries including manufacturing, retail, financial services, transportation. This involves working creatively with professionals from many diverse fields, from medicine to government policy makers to engineers and of course technologists.

Camilo Mesias

Fujitsu Distinguished Engineer, Network and Telecoms Solutions
Fujitsu

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Cam joined Fujitsu in 1997 and has worked many aspects of software development in the field of telecoms. Since 2015 Cam has been leading an agile team working on IoT technologies, shared between the UK and offshore sites (India). Can’s experience spans Linux and Windows stacks, interest in the tools and technologies to make better teams and foster personal effectiveness. Broadly interested in innovation from technology details to the way we communicate and work together as teams. Cam loves working with new technology and collaborating with new teams - there is always an opportunity to learn.